Important Notice for TRUE METRIX Meter Users
Important Notice for TRUE METRIX Meter Users
MCN Health has been notified of a recall affecting TRUE METRIX blood glucose meters.
If your meter shows an error, follow the steps below.
What does an E-5 error mean?
An E-5 error code may mean:
- Your blood sugar is very high (over 600 mg/dL)
- A test strip error, meaning the reading may not be accurate
What should I do?
If you see an E-5 error and have symptoms of high or low blood sugar, seek medical care immediately.
If you do not have symptoms, retest with a new strip.
If the error continues, contact your provider.
Symptoms to watch for
- Fatigue
- Frequent urination
- Thirst
- Blurry vision
- Feeling shaky or unwell
Have questions?
Contact your MCN Health clinic or care team for guidance.
Frequently Asked Questions
What is the recall about?
The recall is related to how the meter displays an E-5 error code, which may indicate very high blood sugar or a test strip error.
What should I do if I get an E-5 error?
If you have symptoms, seek care immediately. If not, retest with a new strip.
If the error continues, contact your provider.
Can I still use my meter?
You may continue using your meter, but be aware E-5 errors may not always be accurate.
Who should I contact?
Contact your MCN Health clinic or care team for guidance.
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